FAQs

How much is shipping?

Shipping is charged according to the weight of your order, and whether you select Standard Shipping or Express. Please note that we are located outside the Express Post network, therefore next day delivery is NOT guaranteed.

How long will it take to get my order?

We usually ship orders within 2 working days, but our baked goods are made to order and may take a little longer at busy periods. 

Which carrier do you use?

All our orders are sent via Australia Post, to ensure remote areas, PO Boxes and Parcel Lockers can be serviced

How can I track my order?

All orders have a tracking number which can be tracked on www.auspost.com.au

Where's my package?

Your order may be awaiting collection at your local post office if you weren't home, and the postman didn't feel it was safe to be left. Please check your tracking number on www.auspost.com.au

Is it safe to give you my credit card details?

Absolutely. We never see your credit card details, and our entire website is protected by SSL encryption technology. Our website is also verified by McAfee Security.

What's your privacy policy?

In short, we will never give your details to anyone, but you can view our entire Privacy policy at our Checkout page, or click on the link at the bottom of any page.