FAQs

Are treats healthy?

Not all treats are created equally! All of our meat and fish treats are very healthy and nutritious. They do NOT contain any preservatives, additives, colours or flavours. Our baked treats are just that - treats - but they still don't contain preservatives, additives, colours, sugar or flavouring. They are made with human grade ingredients and a lot of love. The only ingredients we use which are specifically for dogs are our icing and colours. These are obtained from specialist manufacturers and are formulated for dogs and are entirely natural.

Are Bonza Dog Treats safe for puppies?

Yes, our raw meat treats are perfect for teething pups, allow you to redirect inappropriate chewing and encourage proper chewing habits. Our Training Treats are tiny, so perfect for training behaviours with no risk of overfeeding.

What Packaging Do You Use?

We use a variety of packaging, depending on the treat. The majority of our baked treats are packed in kraft stand up pouches with a plastic liner. These have two seals, a heat seal and a zipper seal to ensure the treats reach you in the best condition possible. At the present time, these bags are not recyclable, but we are hoping to find an alternative that meets our requirements.

Some of our fish treats, and smaller dehydrated treats are also packaged in these pouches. 

Larger quantities/sized dehydrated treats are packed in a plastic stand up pouch with two seals. These pouches can be recycled in your soft plastic recycling.

Our outer packaging varies depending on the size of the order. Plastic satchels can be recycled in your soft plastic recycling. Bubble mailers are recyclable in your kerbside recycling bins. We some times use cardboard boxes, and often use cardboard to protect items within satchels or bubble mailers. This cardboard is being recycled from the packaging our stock is delivered in.

If you would like soft plastic packaging for all of your order, we are happy to package like this on request.

How much is shipping?

Shipping is charged according to the weight of your order, and whether you select Standard Shipping or Express. Please note that we are located outside the Express Post network, therefore next day delivery is NOT guaranteed.

How long will it take to get my order?

We usually ship orders within 2 working days, but our baked goods are made to order and may take a little longer at busy periods. 

We ask that our Birthday Boxes be ordered 14 days in advance wherever possible, to ensure that they reach you in time.

Which carrier do you use?

All our orders are sent via Australia Post, to ensure remote areas, PO Boxes, Parcel Lockers and RMBs can be serviced

How can I track my order?

All orders have a tracking number which can be tracked here. Once your order has been dispached, you will receive an email from us which includes the tracking number. We also arrange for tracking updates to be provided to you by email and/or SMS.

Where's my package?

Your order may be awaiting collection at your local post office if you weren't home, and the postman didn't feel it was safe to be left. Please check your tracking number here.

Is it safe to give you my credit card details?

Absolutely. We never see your credit card details, and our entire website is protected by SSL encryption technology. Our website is also verified by McAfee Security.

What's your privacy policy?

In short, we will never give your details to anyone, but you can view our entire Privacy policy at our Checkout page, or click on the link at the bottom of any page.