FAQs

Are treats healthy?

Not all treats are created equally! All of our meat and fish treats are very healthy and nutritious. They do NOT contain any preservatives, additives, colours or flavours. Our baked treats are just that - treats - but they still don't contain preservatives, additives, colours, sugar or flavouring. They are made with human grade ingredients and a lot of love. The only ingredients we use which are specifically for dogs are our icing and colours. These are obtained from specialist manufacturers and are formulated for dogs and are entirely natural.

Are Bonza Dog Treats safe for puppies?

Yes, our raw meat treats are perfect for teething pups, allow you to redirect inappropriate chewing and encourage proper chewing habits. Our Training Treats are tiny, so perfect for training behaviours with no risk of overfeeding.

What Packaging Do You Use?

We are gradually phasing out our plastic lined kraft bag, as they are not recyclable.

Going forward, out treats will be presented in clear plastic stand up bags. These have two seals, a heat seal and a zipper seal to ensure the treats reach you in the best condition possible.These can be recycled at your nearest Redcycle facility - usually a major supermarket.

In addition to being recyclable, these bags fit perfectly with our ethos of being completely transparent. Nothing annoys me more than an overprinted bag where the contents are invisible - sure, they look prettier than our bags - let's be honest, dehydrated treats aren't pretty, but most of us want to see what we're buying. 

Our outer packaging varies depending on the size of the order. Plastic satchels can be recycled in your soft plastic recycling. Bubble mailers are recyclable in your kerbside recycling bins. We some times use cardboard boxes, and often use cardboard to protect items within satchels or bubble mailers. This cardboard is being recycled from the packaging our stock is delivered in.

 

How much is shipping?

Shipping is $11 for orders up to kgs for Standard Shipping. Orders weighing in excess of 3kgs are charged according to weight, as are Express Shipping orders. Please note that we are located outside the Express Post network, therefore next day delivery is NOT guaranteed.

How long will it take to get my order?

We usually ship orders within 2 working days, but our baked goods are made to order and may take a little longer at busy periods. 

We ask that our Birthday Boxes be ordered 14 days in advance wherever possible, to ensure that they reach you in time.

Which carrier do you use?

All our orders are sent via Australia Post, to ensure remote areas, PO Boxes, Parcel Lockers and RMBs can be serviced

How can I track my order?

All orders have a tracking number which can be tracked here. Once your order has been dispached, you will receive an email from us which includes the tracking number. We also arrange for tracking updates to be provided to you by email and/or SMS.

Where's my package?

Your order may be awaiting collection at your local post office if you weren't home, and the postman didn't feel it was safe to be left. Please check your tracking number here.

Is it safe to give you my credit card details?

Absolutely. We never see your credit card details, and our entire website is protected by SSL encryption technology. Our website is also verified by McAfee Security.

What's your privacy policy?

In short, we will never give your details to anyone, but you can view our entire Privacy policy at our Checkout page, or click on the link at the bottom of any page.